Quest Systems – Service Agreement & Terms of Conditions

Last Updated: March 20, 2026

This Service Agreement ("Agreement") is between Quest Systems ("the Provider") and the person or entity purchasing services ("the Client"). By ticking the "I Agree" box or making a payment for any Quest Systems plan, you agree to be bound by these terms.

1. Software & CRM Services (SaaS)

Quest Systems provides access to a managed CRM platform powered by Lead Connector.

Subscription Plans: Services are provided on a recurring monthly basis ($97, $197, or $297 AUD).

Dedicated Numbers: Each sub-account includes a dedicated Australian mobile number. Monthly lease fees for this number are deducted from the Client’s account wallet.

Usage Charges: SMS, MMS, and Email usage are billed as "pass-through" costs. Accounts operate on a pre-paid "Wallet" system. If the balance falls below $5.00 AUD, the system will automatically trigger a top-up of $10.00 AUD (or a pre-agreed amount) using the card on file to ensure no interruption to automated services.

### 2. Website Development & Turnaround

Project Scope: Standard website builds include 5 to 15 pages. Requests for additional pages will be quoted separately.

Timeline: The standard turnaround time is 14–21 business days. This timeline commences only once the Client has provided all necessary "Onboarding Assets" (logos, images, text, and business details).

Modifications: Monthly plans include up to 2 minor modifications per month (e.g., text updates or image swaps). Additional modifications or structural changes are billed at our professional hourly rate of $120.00 AUD per hour, billed in 30-minute increments.

### 3. Intellectual Property & Ownership

The "Lease" Model: All websites are hosted and maintained on Quest Systems’ infrastructure. The upfront design fee grants the Client a license to use the website while their subscription is active.

The Buyout Option: If the Client wishes to own the website design and architecture outright and move to an external host, a Transfer of Ownership Fee of $1,500.00 AUD applies.

Non-Transferable Logic: Upon a buyout, only the visual design and static content are transferable. Proprietary automation logic, CRM workflows, and "Missed Call Text Back" systems are native to Quest Systems and cannot be exported to third-party platforms.

### 4. Payments, Missed Payments & Cancellation

Currency: All prices are in Australian Dollars (AUD).

Failed Payments: If a monthly payment fails, Quest Systems will attempt to re-process the charge. If payment is not cleared within 3 business days, all automated services (including the Website and SMS system) will be suspended.

Cancellation: Clients may cancel at any time by providing 7 days' notice prior to the next billing date.

Refunds: To the extent permitted by Australian Consumer Law, all payments are non-refundable once the billing cycle has commenced.

### 5. Messaging Compliance & Consent

A2P & ACMA Rules: The Client warrants they have obtained express consent from all contacts before sending SMS communications.

Opt-Out: All marketing SMS must include an "Opt-Out" (e.g., "Reply STOP"). Quest Systems automatically manages these requests to ensure compliance with Australian telecommunications laws.

Liability: Quest Systems is not liable for delays in message delivery caused by carrier issues or network compatibility.

### 6. Limitation of Liability

Quest Systems provides enterprise-grade hosting; however, we do not guarantee 100% uptime. Quest Systems is not liable for any loss of business or revenue resulting from technical outages, carrier delays, or account suspension due to non-payment.

### 7. Contact Information

For all billing or support inquiries, please contact: Quest Systems Email: [Your Support Email] Website: [Your Website URL]